Terms of service

Please read these Terms and Conditions carefully before placing an order. By using costack.uk and purchasing from us, you agree to be bound by these terms.

1. About us

Costack UK Ltd is a UK-registered company operating the website costack.uk, selling spice blends and seasonings to consumers and businesses across the UK and internationally.

Registered office: 7 Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN

Email: info@costack.uk

2. Orders and contract

By placing an order on costack.uk, you are making an offer to purchase goods. Your order is confirmed when you receive an email order confirmation from us. We reserve the right to decline any order at our discretion.

3. Pricing

All prices are displayed in GBP (£). Delivery costs are shown separately at checkout. We reserve the right to update prices at any time. The price at the time of your order will always be honoured.

4. Product descriptions

We make every effort to ensure product descriptions, images, and ingredient information on costack.uk are accurate. However, product packaging may vary slightly from the images shown. If you have any concerns about a product, contact us before ordering at info@costack.uk.

5. Cancellations and returns

You have 14 days from the day your order arrives to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Refund and Returns policy for full details on cancellations, amendments, and returns, including the hygiene exemption that applies to opened food products.

6. Liability

6.1 Costack UK Ltd does not warrant that this website will be uninterrupted, error-free, or free from viruses.

6.2 We are not responsible for the content, availability, or policies of any third-party websites linked from costack.uk.

6.3 Our maximum liability for any order is limited to the retail value of the goods in that order.

6.4 We will not be liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, civil unrest, acts of terrorism, power failures, or carrier disruptions.

6.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other matter where liability cannot be excluded by law. Your statutory rights as a consumer are not affected.

7. Intellectual property

All content on costack.uk, including text, images, logos, and branding, is the intellectual property of Costack UK Ltd or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

8. Account suspension and cancellation

We reserve the right to cancel orders or suspend accounts where we reasonably suspect fraud, a breach of these Terms, or outstanding payments. You will be notified by email if this occurs.

In the rare event of operational or technical issues requiring cancellation of a delivery, we will contact you to arrange an alternative.

9. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For any queries regarding these Terms:
Email: info@costack.uk
Website: www.costack.uk
Costack UK Ltd, 7 Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN