Shipping Policy

Shipping Policy – Costack Spices

At Costack Spices, we are committed to delivering your order efficiently, securely, and with full transparency. This Shipping Policy outlines our delivery options, costs, and timelines.

1. Shipping Locations

We currently ship within the United Kingdom, across the European Union, and to selected international destinations.

2. Shipping Costs

Shipping fees are calculated and displayed clearly at checkout before you complete your order.

  • United Kingdom
    • Free Standard Shipping on orders over £35
    • Orders under £35: Shipping fee calculated at checkout
  • European Union (EU)
    • Flat Rate Shipping: £15
  • International Shipping
    • Flat Rate Shipping: £40

3. Processing Times

Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).

Orders placed after business hours, on weekends, or public holidays will be processed on the next working day.

4. Delivery Timeframes

Estimated delivery times after dispatch:

  • UK Standard Delivery: 2–4 business days
  • European Union: 5–7 business days
  • International Delivery: 7–10 business days

Delivery times are estimates and may vary due to courier operations, customs processing, or peak periods.

5. Customs, Duties & Taxes

For EU and international orders, additional customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), allowing you to monitor your shipment.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery. We will investigate and work towards a resolution as quickly as possible.

8. Address Accuracy

Customers are responsible for ensuring that all delivery details are accurate at the time of purchase. Costack Spices is not liable for delays or failed deliveries due to incorrect or incomplete address information.

9. Contact

For any shipping-related enquiries, please contact our support team via our website. We aim to respond within 24 hours on business days.