Privacy policy
Costack UK Ltd ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Costack UK Ltd operates the website costack.uk. We are the data controller for personal information collected through this site.
📧 info@costack.uk 🌐 www.costack.uk
2. What Data We Collect
When you place an order or create an account, we may collect:
- Full name
- Delivery and billing address
- Email address
- Phone number
- Order history and purchase details
We do not store card payment details. All payment processing is handled securely by our payment provider.
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract performance |
| Delivering your orders via our courier | Contract performance |
| Sending order confirmations and invoices | Contract performance |
| Sending promotional offers and updates | Consent |
| Improving our website and services | Legitimate interests |
4. Sharing Your Data
We do not sell or share your personal data with third parties, except:
- Delivery couriers — who use your name and address solely to deliver your order
- Payment processors — who handle transactions securely on our behalf
All third parties are required to handle your data in compliance with UK GDPR.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. You may request deletion of your data at any time (see Section 7).
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent to marketing at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
7. How to Exercise Your Rights
To request access, correction, or deletion of your data, contact us at: 📧 info@costack.uk
We will respond within 30 days in accordance with UK GDPR requirements.
8. Cookies
Our website uses cookies to improve your browsing experience and track site performance. You can manage cookie preferences through your browser settings or our cookie consent tool.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at costack.uk/policies/privacy-policy.