Terms and conditions

TERMS & CONDITIONS

GENERAL

1.1 This website is operated by Costack Spices UK Ltd (“we”, “us” or “our”). By using Costack website you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

1.2 We sell goods to wholesalers, retailers and end-users.

1.3 We will confirm your order when placed directly on Costack e-commerce website . This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. Or we may do both.

1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 1.3, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.

1.5 You must be 18 years old or over and must have completed the registration process in order to participate in our service.

1.6 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

1.7 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
Costack Spices is a trading name of Costack UK Ltd. The registered company address of Costack UK Ltd is 134-136 Great Ancoats Street, Manchester M4 6DE Registered in England. Company registration number: 09316788.

PRICE

2.1 The prices stated on the website will be exclusive of any VAT payable as we are not VAT registered.

2.2 Each order you make will include a charge for delivery. It will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address. The price of Costack Frozen Attieke for delivery in the UK only depends on Minimum order quantity of 5 Pallets (1 box/carton = 20 sachets,1 pallet = 72 boxes/cartons, 5 pallets = 360 boxes/cartons). The price for delivery for Costack Frozen Attieke is not a Flat fee

ACCEPTANCE AND AVAILABILITY

3.1 Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion.

3.2 Your order is an offer to buy from us. Nothing that we do or state will amount to any acceptance of that offer until we actually dispatch the goods to you. A contract will be made between you and us the moment the goods are dispatched (and not before), and you have been charged for the goods.

 

DELIVERY

4.1 Delivery times listed or stated are estimates only. We use a third-party delivery courier who may not be able to offer a specific delivery hour/ time. However, Costack online will notify you of your delivery date and also when your order has been dispatched. We may also provide you with a reference to track your order.

4.2 Estimated delivery days and times will be as specified on the delivery check-out page on the website and will be made to the address specified by you when you register on the website unless you change your delivery address at the check-out stage. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.3 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

4.4 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods. In any event our liability will be limited to the price of the goods incorrectly delivered and the cost of delivery.

4.5 It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, the third-party courier company will retain goods and leave a card/notification of attempted failed delivery. You (the customer) will have to call the third-party courier company to rearrange the delivery.

4.6 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 9.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.7 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable (i.e. Frozen Attieke Pallet) items contained in your order and the cost of delivery.

4.8 Costack Online will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Costack Online to leave a delivery unattended at your address, Costack Online expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept frozen.

4.9 Next working day delivery is only available Monday to Friday. Any weekend orders will be shipped on the following Monday. Deliveries ESTIMATED Dispatch is 48 – 72 WORKING HOURS (ESTIMATED DELIVERY: 24 – 48 HOURS). Dispatch may be subject to DELAYS. Multiple Parcels may be sent & delivered SEPARATELY
5.0 WE DELIVER TO EUROPE & WORLDWIDE (Excluding CUSTOM DUTY OF DESTINATION). EUROPE COURIER ORDERS ARE DELIVERED 3+ WORK DAYS AFTER DISPATCH (RESTRICTIONS APPLY TO FROZEN ATTIEKE)

5.1 Costack Frozen Attieke not Suitable for worldwide delivery because it is perishable and a Frozen Item. Required Frozen refrigerated shipment for transportation (Order at Own Risk)

5.2 Shipping in FCL or Groupage service (Terms may Vary)

5.4. Local Charges and duty not Included in shipping costs outside the United Kingdom

5.5. Import License may be required for some countries, please check to ascertain before buying on Costack website