Returns

AMENDMENT, CANCELLATION & RETURNS

8.1 You can make an amendment to your order or request a cancellation by visiting our website Contact Us page and logging in to your account, going to your ‘order history’ and adding a message stating your request. Cancellation or amendment requests via email may not be accepted.

8.2 For non-perishable items you can cancel or amend your order before it is processed and dispatched at no charge. However, if your order has been dispatched prior to our receipt of your cancellation or amendment request, you may return the goods (in good condition) within 7 days for a refund but we will not be liable to refund you the shipping and delivery cost incurred.

8.3 In respect of perishable items, you have the right to cancel or amend your order before your item is processed and dispatched. However, after your item has been dispatched you can only cancel your order for perishable items on the grounds that we made an error in sending you the item in question or the item was defective. If this is the case you have to contact our customer team within 24 hours of your receipt of your order by notifying us via Contact Us on our website.

WARRANTIES AND LIABILITY
9.1 Costack online makes no warranty that this website will meet your requirements, uninterrupted or free of errors.

9.2 Products or product packages may differ slightly to those displayed on our website, and should you have any doubt about any product please contact us.

9.3 We are not liable or responsible for the availability or quality or content provided on any third-party websites. You should refer to the terms and conditions and other policies posted by other third-party websites.

9.4 We will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

9.5 Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

CUSTOMER COMPLAINTS

10.1 Any Customer complaints should be addressed to Customer Service via our website in the Contact Us section.

CANCELLATION & SUSPENSION OF YOUR ACCOUNT

11.1 We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address. In the event that we cancel your order, you will receive an email notification and will be invited to contact us.

11.2 In addition to our right to cancel your order in accordance with clause 11.1, we reserve the right to suspend your account. Your account will remain suspended until you contact us and remedy any breaches which are capable of remedy, or provide any information reasonably requested by us to enable them to reactivate your account.

11.3 In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens, we will endeavour to contact you to arrange an alternative delivery date.

COPYRIGHT

12.1 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Costack online and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on this website. Costack online may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the website.
Customer Service: info@costack.uk

GENERAL DATA PROTECTION REGULATION (GDPR)
The GDPR came into effect in the UK on the 25th of May 2018 and we therefore need your consent as a business to retain your data.
We currently use your data to keep in contact with you regarding the following;
1) Your purchase orders
2) Delivery of your orders
3) Your invoices
4) Promotional offers

We do not share your data with any third party except for Delivery purposes. In this case the delivery courier will only use your information for the delivery of products you buy from us.Where necessary we need your consent to retain your name, addresses, phone number and email address. Please note that we DO NOT retain your card payment information.
Upon completing your order and agreeing to the terms and conditions you are giving us permission to continue using this information. If you would like us to delete your information or you have any other query you can contact us by sending us an email via our email address info@costack.uk